REGULATORY COMPLIANCE
Compliance by code, with a multi-layered line of defence
Combining the best of people, and technology
Technology
Regulations built into platform infrastructure by code- Enterprise-grade, reliable cloud hosting
- Secure payment processing via Stripe
- Data protected to global standards such as ISO9001 and SOC Type 2
People
- Agents incentivised on customer outcomes, not dollars collected
- Robust Quality Assurance and weekly agent coaching
- 20 years experience on average across Risk & Compliance team
- Dedicated market expertise
Explore collections in your market
Find licensing information where you operate
Select a country to find more information
Embedding compliance into our operations
Training
From company-wide policies to role-specific training, our custom program keeps our teams aligned. Modules are regularly reviewed and updated to reflect any policy or procedural changes.
Testing
We segment new and existing market requirements, and test our policies, procedures and practises against them. This maintains compliances across our regions, as regulations evolve.
Monitoring
We maintain our standards through regular call quality and digital communications monitoring. This is strengthened by a tight feedback loop between our Compliance and Operations teams to ensure continuous refinement.
Quality Assurance
Weekly coaching sessions, communication scoring and interaction monitoring are essential to our robust Quality Assurance processes. Agents are celebrated for high quality scores, and incentivised on customer outcomes.
Collect’s compliance infrastructure
GLOBAL CERTIFICATIONS
Certified to the highest global standards
We meet global industry standards for compliance and data security, including:
