AUSTRALIA AND NEW ZEALAND

The next-generation solution to traditional debt collection agencies

Organisations such as Zip, Amber Electric and Cash Converters trust InDebted to support their customers with a better collections experience.
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Support customers who need a helping hand

  • Flexible payment options

    Empower your customers to customise a payment plan, with sustainable options for every situation.

  • Proactive support

    Providing options for customers throughout their collections journey - not just when they put their hand up for help.

  • Intuitive journeys

    Built for ease and convenience, with no unnecessary pressure or friction.
    Customer care
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“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.”

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Trusted by leading Aussie businesses

Klarna Zip Cash Converter
See the customer experience
CLIENT STORY

Cash Converters partners with InDebted to generate a 40% increase in liquidation

  • Challenge

    • Cash Converters worked with a traditional collections agency who used channels such as calling and letters.
    • Cash Converters appointed InDebted as a challenger agency to test a sophisticated digital offering with their consumer base.

  • Impact

    • In 90 days, InDebted generated 40% higher liquidation when compared to their traditional agency.
    • They saw a 50% increase in number of new payment plans created in the first 18 months.
Location
Global
Industry
Fintech
Business size
153 stores in Australia
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“Excellent client services and client engagement. Their team is always ready to help. Their monthly reports offer advanced insights into the current market trends in debt collection, which helps us in our decision-making process.”

Murali V

Operations Manager, Collections & Hardship

Read Cash Converters's story
Our operations
Global outlook, local expertise

  • Ellie is an execution-focused leader with expertise in customer operations, consumer collections and business innovation. With over a decade of experience at Australia’s largest debt purchase and collections agency, Credit Corp, she was instrumental to the success of their US expansion. At InDebted, Ellie oversees global operations, driving the company's success with her strategic insights and leadership.

    Ellie Tahzib

    Chief Operating Officer

  • Pierre Bergamin brings over 15 years of engineering leadership experience to drive InDebted’s technological innovation. Prior to joining InDebted, he built and led high-performing engineering teams at Assignar and Learnosity, where he scaled products serving millions of users. As CTO, Pierre leads InDebted's Engineering teams, architecting solutions that revolutionise the collections industry through technology.

    Pierre Bergamin

    Chief Technology Officer

  • Fran Ereira is a seasoned fintech leader with over 20 years of experience driving growth and innovation. With roles at Klarna as CEO of Australia and New Zealand and Zip as General Manager, Fran has led market launches, driven rapid growth, and delivered key expansion initiatives. Known for her expertise in strategy and building high-performing teams, Fran excels in scaling businesses and empowering organisations to thrive in dynamic markets.

    Fran Ereira

    Managing Director (Acting)

Multi-layered compliance

  • One world-class solution

    Local regulations are built into our infrastructure by code, ensuring collections activity is consistent with applicable laws and regulations.

  • Customer engagement

    Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.

  • Industry-trusted compliance and security

    ISO certified, SOC 2 and PCI compliant, while our experienced compliance team works to ensure that your business—and customers—are protected.
    Access our Vanta Trust report
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