COLLECT'S AI
Human-centered, transparent and secure
Supporting more customers, without compromising on quality
- 1
AI-powered
The co-pilot to our team of agents, we use AI to enable faster response times, manage high volumes of accounts, and support real-time Quality Assurance.
- 2
Smoother communication
AI-curated messages feed into our machine learning models, customised to each individual customer's communication style.
- 3
Better decisioning
Informing real-time agent decisioning, vulnerability detection and ML driven strategy—AI is the superpower behind better customer outcomes.
The latest in AI collections
Strengthened by people who care
Our AI works in tandem with human expertise
Every new AI development is carefully reviewed and continuously monitored by tenured Risk & Compliance specialists.
Our AI isn’t trained by identifiable customer data
Personal information is only used to help get customers back on track, never to train our AI models, or for any other purpose.
Our AI puts customer preferences first
Whether engaging through a customer's preferred channel or connecting with a live agent, our AI tailors each customer’s journey to match their preferences.
Our AI has compliance built-in, from the start
All consumer protection laws and regulatory requirements are hard-coded into our AI, so you can collect with confidence across every market.
INFORMATION SECURITY
Secure by design
Certified under standards such as ISO27001, ISO9001, SOC Type 2 and PCI- Robust failsafes including audits, cutting-edge encryption and regular penetration testing
- Strict internal access controls to maintain confidentiality and minimise exposure
